Urgency or Severity
From Socology.org - The Study of Security Operations
Revision as of 07:05, 9 November 2018 by Frankangiolelli (Talk | contribs)
ITIL identifies incidents based on Urgency and Impact[1][2] and Urgency is defined as:
- "A measure of how long it will be until an incident, problem or change has a significant impact on the business."[[3]] (Itilexam)[4] (Emory University)
- "The speed in which the issue needs to be addressed."[[5]] (itiltopia)
- "the quality or state of requiring immediate action or attention"[6] (Meriam-Webster)
Some organizations may describe Urgency using Severity interchangably which is why that will be included here.
Urgency is one element that is used to calculate the Priority of an Incident
