Difference between revisions of "Urgency or Severity"
From Socology.org - The Study of Security Operations
(Created page with "ITIL identifies incidents based on Urgency and Severity[http://itiltopia.com/?p=1150][https://wiki.en.it-processmaps.com/index.php/Checklist_Incident_Priority] and Urgency is...") |
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| − | ITIL identifies incidents based on Urgency and | + | ITIL identifies incidents based on Urgency and Impact[http://itiltopia.com/?p=1150][https://wiki.en.it-processmaps.com/index.php/Checklist_Incident_Priority] and Urgency is defined as: |
:''"A measure of how long it will be until an incident, problem or change has a significant impact on the business."''[[http://itilexam.net/urgency/]] (Itilexam)[http://it.emory.edu/MEDIA/Incident%20Response%20SLA%20v9.pdf] (Emory University) | :''"A measure of how long it will be until an incident, problem or change has a significant impact on the business."''[[http://itilexam.net/urgency/]] (Itilexam)[http://it.emory.edu/MEDIA/Incident%20Response%20SLA%20v9.pdf] (Emory University) | ||
:''"The speed in which the issue needs to be addressed."[[http://itiltopia.com/?p=1150]] (itiltopia) | :''"The speed in which the issue needs to be addressed."[[http://itiltopia.com/?p=1150]] (itiltopia) | ||
:''"the quality or state of requiring immediate action or attention"''[https://www.merriam-webster.com/dictionary/urgency] (Meriam-Webster) | :''"the quality or state of requiring immediate action or attention"''[https://www.merriam-webster.com/dictionary/urgency] (Meriam-Webster) | ||
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| + | Some organizations may describe Urgency using Severity interchangably which is why that will be included here. | ||
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| + | Urgency is one element that is used to calculate the Priority of an Incident | ||
Latest revision as of 07:05, 9 November 2018
ITIL identifies incidents based on Urgency and Impact[1][2] and Urgency is defined as:
- "A measure of how long it will be until an incident, problem or change has a significant impact on the business."[[3]] (Itilexam)[4] (Emory University)
- "The speed in which the issue needs to be addressed."[[5]] (itiltopia)
- "the quality or state of requiring immediate action or attention"[6] (Meriam-Webster)
Some organizations may describe Urgency using Severity interchangably which is why that will be included here.
Urgency is one element that is used to calculate the Priority of an Incident
