Difference between revisions of "Urgency or Severity"
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Revision as of 06:48, 9 November 2018
ITIL identifies incidents based on Urgency and Severity[1][2] and Urgency is defined as:
- "A measure of how long it will be until an incident, problem or change has a significant impact on the business."[[3]] (Itilexam)[4] (Emory University)
- "The speed in which the issue needs to be addressed."[[5]] (itiltopia)
- "the quality or state of requiring immediate action or attention"[6] (Meriam-Webster)
